GoldLush
Returns & exchanges
If something is wrong, we will put it right.
Our policy at a glance
Damaged, faulty or wrong item
Tell us within 48 hours of delivery, with photos (an unboxing video helps). We replace it or refund you in full, and we cover the return delivery.
Changed your mind
Sealed, unused items in their original packaging can be returned within 7 days of delivery for an exchange or a refund of the item price. Return delivery is at your cost.
Cannot be returned
For hygiene reasons, opened, swatched or used cosmetics and skincare cannot be returned unless they are faulty.
How to return something
1. Contact us
Message us on WhatsApp or email with your order number, the item, and photos if it arrived damaged or wrong.
2. Send it back
We confirm the return and tell you where to send it, or arrange a courier pickup when the mistake was ours.
3. Refund or exchange
Once the item reaches us and is checked, we send the replacement or refund you within 5–7 working days.
How refunds are paid
Because orders are paid in cash on delivery, refunds are sent by bank transfer, JazzCash or Easypaisa to an account in your name. Delivery charges are refunded only when the return is due to our error.
Cancelling an order
You can cancel free of charge at any time before your order is dispatched — reply to our confirmation call or message, or contact us with your order number. Once a parcel has been dispatched it can no longer be cancelled, but it can be returned under this policy.