Returns & Exchanges

Our Returns and Replacement Policy is applicable only if the received items are damaged or wrongly delivered.

Actual product color may vary slightly from the image shown.

Claims must be submitted within 3 days of the delivery date, accompanied by picture proof of the parcel's condition.

Please note that in order to proceed with any claims related to damaged or missing items, we require a video recording of the parcel and each product opening process as part of our exchange policy.

The claimed item must remain unsealed, unopened, unused, and in its original packaging and condition.

The original invoice is required for exchange.

Products sent for exchange (if applicable) must be properly packed by the sender to prevent any damage or loss during transit; items received in damaged condition due to inadequate packaging will not be eligible for exchange.

Once the return is received and evaluated by our quality assurance department, a replacement/coupon will be issued upon successful assessment of the product's condition.

Customers are responsible for the items being returned until they reach our warehouse, so they should be properly packed to prevent any delivery damage.

Requests for replacement due to a change of mind, shade preference, or product choice are not applicable.

GOLD LUSH has the right, at its the sole discretion, to accept or deny the request for exchange.

Upon the acceptance of request for exchange, the customer will be notified by our customer service.

We do not offer cash refunds; instead, we will issue a coupon for your next purchase.

Items purchased from our online store cannot be returned or exchanged at retail/offline stores, and vice versa.

Contact our Customer Care center by sending us Invoice and images of the defected product at goldlushh@gmail.com or Call / Whatsapp at +92 331 1425794